Customer Service & Marketing
The team Customer Service and Marketing (Teamleader Christian Treumer, 1st from right) is your first point of contact if you have any questions about your order, evaluation or results.
You will also find help and information on our online services DosiNet and DosiCon.
In addition to telephone customer service and support for online services, the Customer Service and Marketing department is also responsible for preparing trade fair appearances, managing the company's Internet presence and external customer communications.
Do you have questions about our offer or do you need information material - we are here for you!
The technical support team under the direction of group leader Erika Mende ensures smooth and correct operating conditions in all processes from a technical perspective, i.e. they are responsible for machine maintenance and trouble shooting. In addition, the working group is involved in the development of future dosimetry systems and leads automatization effords.
The IT working group, headed by Jürgen Rose, is responsible for all hardware and software systems involved in processing, securing and archiving your data.
Dosimetry and Calibration
The working group Dosimetry and Calibration comprises whole body and partial body dosimetry, local and environmental dosimetry and radon dosimetry. Under the direction of Dr. Herbert Hödlmoser (seventh fr. r.s.) all types of dosimeters are evaluated. Furthermore, the working group operates calibration facilities (secondary standards) to test and calibrate the dosimetry systems and thus ensures the traceability of all dose readings to national standards.
In addition to the evaluation of the dosimeters and the calibration and quality control of the measuring systems, new dosimetry systems are being developed and characterised in close cooperation with the technical department.
The team finance, headed by Nicolaus Steenken, is responsible for accounting, billing and purchasing. In addition to customer billing, the team carries out the processing of incoming invoices for goods and services as well as the preparation of AWST's procurement processes.
The team is happy to support and advise you on all financial issues in case of questions concerning your invoice.
The team quality management consists of Dr. Thomas Haninger (right side) and the team leader Edwin Ulbricht (left side). They are in charge of supervising the processes, controlling acts of corrections, analyzing problems, testing the equipment and documenting intern processes. Most important for the group is to continually improve the quality of tests and processes.
The logistics team of the AWST is responsible for the timely shipping of dosimeters and dose reports. Lead by Elvis Mujakovic the team receives and unpacks dosimeters returning from the customers and feeds them to the readout processes. Furthermore, the team operates the OSL readout systems.